Get Answers to Frequently Asked Questions About Buckwheat Express
Get ready to ride! For your convenience, Buckwheat Express has provided answers to some of our riders’ most frequently asked questions below. We have also included information throughout our website to help you use our transportation services. If you still have a question or need more information, please feel free to contact us Monday through Friday from 8AM to 4PM at: (304) 329-0464.
Q.: Do I Need a Reservation?
A.: Reservations are required for all individual at-home pickup, door-to-door, Medical, Nutrition, Community Shopping, and off-route boarding transportation. Daily service on scheduled routes is provided on a first-come, first-served basis.
Q.: What is the Regular Bus Fare?
A.: Please have the exact cash fare ready for your ride and return trip as indicated below. Reserved ride fares vary by distance. Please call for more information.
Kingwood – Morgantown – Terra Alta: Base fare of 75¢ and 25¢ for each additional zone thereafter
South Preston Loop: $1.25 one-way or $2.00 all day
West Preston Loop: $1.25 one-way or $2.00 all day
Kingwood to Bruceton, Newburg, Rowlesburg, or Tunnelton: $1.00 one-way
Q.: How Do I Use Your Regular Scheduled Transportation Service?
A.: Please look over our Rider’s Guide for a basic overview of how to use Buckwheat Express’s regularly scheduled transportation services. If you would like more information, please contact us for personal assistance Monday through Friday from 8AM to 4PM at: (304) 329-0464.
Q.: What Are the Rules for Riding Buckwheat Express?
A.: General rules for riders of Buckwheat Express are listed online for your convenience. If you have a specific question or would like more information, please contact us for personal assistance Monday through Friday from 8AM to 4PM at: (304) 329-0464.
Q.: Is Buckwheat Express Accessible?
A.: Yes. Accommodations are available for individuals with all abilities. Our buses and vans offer a variety of features to help all riders access our transportation services.
Q.: What Are Your Hours?
A.: The Buckwheat Express office is open from 8AM to 4PM Monday through Friday. Please view our bus schedules for service hours of operation.
Q.: How Do I Make a Complaint?
A.: If you believe you have been discriminated against because of a disability or legally-protected personal characteristic and would like to make an ADA or Title VI (Civil Rights)-related complaint, you can file your complaint online and by several other methods.