Buckwheat Express – Preston County, WV

Travel Accommodations for Limitations and Disabilities

At Buckwheat Express, our goal is to meet the needs of all members of the communities we serve. Safety and accessibility are our top priorities. Our transportation services have been specifically designed to be fully accessible to individuals with a wide range of abilities, including those with functional deficits in hearing, vision, mobility, transferring, and/or comprehension. Buckwheat Express vehicles include buses and vans with features that allow guests of all abilities to safely ride in comfort and without unnecessary hindrance or inconvenience.

If you require a specific accommodation to access our transit service, please let us know one day in advance of your trip so that we can arrange to provide you with the best vehicle and services to meet your needs. Call Buckwheat Express at: (304) 329-0464.

Available accommodations include but are not limited to:

Wheelchair Lifts and Ramps

Wheelchair lifts and ramps enable our passengers in wheelchairs and those unable to navigate steps to board and ride the bus or van with ease.  These features are also ideal for those with balance concerns and individuals who rely on a walker, cane, or mobility assistance device.

Each driver has received training that enables them to assist riders with the safe and effective use of our lifts and ramps. They can also secure wheelchairs with our integrated wheelchair restraint system.

Integrated Wheelchair Restraint System

Our buses and vans are equipped with a stable integrated wheelchair restraint system. This system secures the wheelchair for the duration of the ride so there is no need to transfer into another seat.

Handicap-Accessible Design

Our buses and vans feature spacious aisles designed without steps or narrow passages. This allows for ease of movement for those passengers who use a wheelchair, walker, cane, or other mobility assistance device. Surfaces are also slip-resistant for added safety.

Priority Seating

Buckwheat Express operates on the basis of providing priority seating to riders with disabilities and those aged 60 and up.

Voice-Assist & Alternate Communication Formats

Our drivers can provide verbal information on our services, including the destinations we serve, schedules, and other relevant information. In addition, they are able to announce stops in advance. Wayfinding accommodations include our Trip Planner, which allows riders to determine their location when traveling, their destination, location of our vehicles, and provides help with making travel plans. Information is available in alternative formats upon request.

Respiratory Equipment Welcome

You may travel aboard Buckwheat Express with your respirator, concentrator, and/or portable oxygen equipment and supplies at any time.  Our buses and vans are strictly non-smoking vehicles for the health, safety, and comfort of all our riders.

Service Animals Welcome

Certified guide dogs and service dogs specifically trained to perform a task for an individual with a disability under ADA Guidelines are welcome onboard Buckwheat Express buses and vans, as well as in our facilities. Emotional support animals, comfort animals, therapy dogs, and other wild or domestic animal species (whether trained or untrained) are not service animals. A doctor’s note does not make an animal a certified guide dog or service dog. For the safety of all passengers, please respect this distinction.

ADA service animals welcome aboard Buckwheat Express include certified:

– Guide Dog or Seeing Eye® Dog for the blind and visually impaired
– Hearing or Signal Dog for the deaf and those with significant hearing loss
– Psychiatric Service Dog for those with psychiatric disabilities affecting personal safety
– SSigDOG for those with Autism
– Seizure Response Dog for alerting, protecting, and assisting individuals with seizure disorders

If you are an individual with a recognized disability and use an animal who has been specifically and individually trained to do work or perform tasks on your behalf and require a reasonable accommodation, please contact Buckwheat Express for assistance: (304) 329-0464.

Basic Medical Support

For the safety of all riders, our drivers have been trained to provide basic medical support, including offering essential passenger assistance, first aid, and CPR. Please note that Buckwheat Express is not equipped to provide emergency medical transportation, ambulance service, or accommodate individuals who require continuous accompaniment by a qualified medical care attendant or onboard medical treatment.

Additionally, we are not equipped to accommodate medical stretchers/gurneys. If you require this type of transportation, please contact a qualified provider.

Reasonable Modification Policy

Passengers with disabilities may request reasonable modifications to current procedures to access our transportation service.  To make a request, please call Buckwheat Express at (304) 329-0464 or email us at rider@buckwheatexpress.com.  Please submit your request at least the day before the trip. Please keep in mind that some modifications may require more than one day to complete. Buckwheat Express does not charge an additional fee for passengers requiring a reasonable modification.